Terms of Service

1. Who we are and what these terms cover

OzeTrips is a sole proprietorship based in Varanasi (Kashi), Uttar Pradesh, India, operating the website ozetrips.in. We operate and aggregate local travel services in and around Varanasi: boat rides on the Ganga, hotel and homestay stays, cabs and transfers, licensed guides, puja services, jyotish consultations and multi-day packages. For some services we are the operator; for others we act as a booking agent coordinating verified local vendors — boatmen, drivers, guides, hotel partners, pandits and astrologers — on your behalf. In both cases we remain your single point of contact and accountability for the booking.

These terms, together with our Refund & Cancellation Policy, Service Delivery Policy and Privacy Policy, form the agreement between you and OzeTrips. Placing a booking, or paying for one, means you accept these terms. If you book for other people, you confirm you have their authority to accept on their behalf.

2. Bookings and confirmation

• A booking is confirmed when payment (full or the stated advance) is received and we issue a confirmation with a booking reference in the format OZ-XXXXXX, by email and WhatsApp.
• Bookings reserved without payment ("reserve now, pay later", where offered) are provisional; the slot is guaranteed only once paid.
• Offering descriptions, inclusions and exclusions are stated on each service page; anything not listed as included is excluded.
• We may decline or cancel a booking we cannot safely or lawfully deliver; in that case you receive a full refund per our Refund Policy.

3. Pricing, taxes and invoices

• All prices are in Indian Rupees (INR). Prices marked with an asterisk (*) are introductory and may vary by date, season and festival calendar; the exact amount is always shown before you pay.
• Where GST applies, tour-operator services are charged at 5% under SAC 9985 and shown on your invoice. A tax invoice is issued for every paid booking and emailed to you; it is also downloadable from your booking page.
• Festival dates (Dev Diwali, Maha Shivratri, Makar Sankranti and similar) carry special pricing, shown on the offering page.
• Entry tickets, temple donations, camera fees, tips and personal expenses are not included unless the offering page says so.

4. Payments

Online payments are processed by Razorpay (UPI, cards, netbanking, wallets). We never see or store your payment credentials — see our Privacy Policy. Where an advance option is shown, the balance is payable before or at the start of the service as stated on the offering page. Refunds follow the Refund & Cancellation Policy.

5. Your responsibilities

• Accurate details — names, phone number, email, pickup points and, for puja and jyotish bookings, sankalp names, gotra and birth details. Services performed with details you supplied incorrectly cannot be redone free of charge.
• Punctuality — the ghats run on the river's clock. Boats depart on schedule; reporting times are stated in your confirmation. Arriving after departure counts as a no-show.
• ID — hotels require government-issued photo ID at check-in for all adult guests, as Indian rules require.
• Conduct — respect local customs at temples and ghats, follow crew and guide instructions, and supervise children in your party at all times, especially on and near the water.
• Fitness — tell us in advance about mobility or medical conditions that affect boarding boats (ghat steps are steep) so we can plan a suitable ghat and boat.

6. Safety on the river

• Life jackets are mandatory on every OzeTrips boat ride and are provided for every passenger, children included. Passengers who refuse to wear one will not be boarded, without refund.
• The boat captain's decision is final on weather, currents, river levels and routing. A ride may be shortened, re-routed or aborted mid-way if conditions demand; refunds in such cases follow our Refund Policy.
• The district administration may restrict or close river traffic (high water, festivals, VIP movements). Such closures are treated as cancellations by us: full refund or free reschedule.
• Passengers who are intoxicated or behave in a way that endangers the boat, crew or other passengers will be refused or disembarked at the nearest ghat, without refund.
• Swimming from the boat is not permitted.

7. Our liability

We select and verify our vendors with care and stand behind every booking. Even so, to the maximum extent Indian law allows:

• our total liability for any booking is limited to the amount you paid us for that booking;
• we are not liable for indirect or consequential losses — missed trains or flights, onward travel costs, or loss of enjoyment beyond the booked service;
• we are not liable for loss of or damage to personal belongings, or for the acts of persons outside our control (other river users, hotel guests, third parties at public sites);
• nothing in these terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by proven negligence.

We recommend carrying travel insurance for trips involving significant amounts.

8. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including floods and high river levels, extreme weather, district administration or government orders and closures, festival crowd-control restrictions, strikes and bandhs, epidemics, or civil disturbance. Where a force majeure event prevents a service, we offer a reschedule or refund as set out in the Refund & Cancellation Policy; we are not liable for consequential costs such as accommodation or onward travel.

9. Website use, content and reviews

• The OzeTrips name, logo, photographs and page content are our property or used with permission; do not reproduce them commercially without written consent.
• Reviews and photos you submit may be displayed on the site with your first name; by submitting them you grant us a non-exclusive licence to do so. We moderate reviews only to remove abusive or personal content.
• Do not misuse the site — no scraping, automated bookings, false bookings, or attempts to breach security.

10. Changes to these terms

We may update these terms from time to time; the "Last updated" date above reflects the current version. The terms in force when you place a booking apply to that booking.

11. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to any consumer-protection rights you have under the Consumer Protection Act, 2019, the courts at Varanasi, Uttar Pradesh have exclusive jurisdiction over disputes arising from these terms or any booking.

12. Contact and grievances

OzeTrips (sole proprietorship), Varanasi, Uttar Pradesh, India · bookings@ozetrips.in · +91 00000 00000. We aim to acknowledge complaints within 24 hours and resolve them within 7 days. Support hours and delivery timelines are in our Service Delivery Policy.