Refund & Cancellation Policy
Last updated: September 2026
Plans change — especially travel plans. This policy sets out the standard cancellation windows and refund rules for every service booked on OzeTrips. The windows below are counted back from the scheduled start of your service (boat slot time, cab pickup time, hotel check-in, puja muhurat, consultation time or package start date). A cancellation takes effect when we receive it — see "How to cancel" below.
1. How to cancel
Message us on WhatsApp or email bookings@ozetrips.in with your booking reference (format OZ-XXXXXX, from your confirmation email). We confirm every cancellation in writing; the time we receive your message is the time used to apply the windows below.
2. Cancellation windows by service
Boats
- 24 hours or more before your slot: free cancellation, 100% refund.
- Within 24 hours of the slot: 50% refund.
- After departure, or no-show: no refund. Boats leave the ghat on time; arriving after departure counts as a no-show.
- If we cancel — for weather, high river levels, or district administration restrictions on river traffic — you choose a full refund or a free reschedule.
Hotels & Homestays
- Cancellation terms are set per property and shown on the property page before you book.
- As a general rule, most of our partner properties allow free cancellation 72 hours or more before check-in.
- Inside the property's window, its stated charge applies (often the first night, or as shown on its page).
- No-shows and early departures are charged per the property's terms.
Cabs
- 12 hours or more before pickup: free cancellation, 100% refund.
- Within 12 hours of pickup: a cancellation fee applies (the minimum-billing amount shown on the rate card for that vehicle), and the balance is refunded.
- No-show at pickup: no refund. The driver waits 30 minutes (60 minutes at the airport and railway station) and tries to reach you before marking a no-show.
Guides
- 24 hours or more before the tour: free cancellation, 100% refund.
- Within 24 hours: 50% refund.
- No-show at the meeting point: no refund.
Puja & Jyotish
- 48 hours or more before the puja or consultation: free cancellation, 100% refund.
- Within 48 hours: bookings tied to a specific muhurat are non-refundable — by then the pandit or astrologer is reserved and, for pujas, samagri (materials) has been purchased for your sankalp.
- Consultations not tied to a muhurat may be rescheduled once, free of charge, with at least 12 hours' notice.
Packages (multi-day)
Package refunds follow notice-period slabs, applied to the total package amount:
| NOTICE BEFORE START DATE | REFUND |
|---|---|
| 15 days or more | 90% |
| 7–14 days | 50% |
| Less than 7 days | 25% |
| Less than 48 hours | Nil |
The retained portion covers hotel, transport and vendor commitments we make on your behalf when the package is confirmed. Unused days after a package has started are not refundable.
3. Advance payments
Some offerings let you pay an advance and settle the balance later. The slabs above apply to the total booking amount, not just the advance. In plain terms: if you cancel inside a window where a charge applies, the charge is first recovered from your advance — an advance can be partly or fully forfeited, and if the applicable charge exceeds the advance paid, the difference is payable. If you cancel in a free-cancellation window, your advance is refunded in full. Bookings reserved without payment ("reserve now, pay later") can be cancelled at no cost any time before payment, though the slot is only guaranteed once paid.
4. Cancellations by us
If OzeTrips has to cancel — for weather, unsafe river conditions, administration orders, vendor failure or any reason on our side — you always get the choice of a 100% refund or a free reschedule to a date that suits you, whatever the notice period. If a service is partly delivered and then interrupted for such reasons, we refund the undelivered portion on a fair pro-rata basis.
5. How refunds are paid
- All refunds go back to your original payment method (the card, UPI handle or bank account you paid with), processed through Razorpay.
- We initiate approved refunds within 2 business days; the amount typically reaches your account in 5–7 business days. Some banks take longer to post it to your statement.
- You will receive an email (and WhatsApp message) when the refund is initiated, with the Razorpay refund reference.
- Payment-gateway fees are not deducted from refunds due under this policy.
6. Questions or disputes
If you believe a cancellation charge was applied incorrectly, write to bookings@ozetrips.in with your booking reference and we will review it within 3 business days. This policy forms part of our Terms of Service; how confirmations and services are delivered is described in our Service Delivery Policy, and how we handle your data in our Privacy Policy.